Terms & Conditions

Terms of Service

Last streamlined August 8, 2024

Home Water Purifier! This document serves as an electronic record in compliance with applicable electronic records legislation and doesn't bear any physical or digital autographs.

1. Preface

Home Water Purifier ("Company," "we," "us," or "our") operates the website located at www.homewaterpurifier.in and associated mobile operations available on the Google Play Store and the App Store (inclusively referred to as "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms of Service ("Terms," "Agreement," or "Terms of Service"). Please read these Terms carefully, as they govern your use of the Platform and the services offered through it.

2. Acceptance of Terms

By continuing to use our Platform or services, you acknowledge that you have read, understood, and agree to be bound by these "Terms and Conditions" and our "Privacy Policy". If you do not agree with any part of these Terms, please do not use our Platform or services.

3. Definitions

- "Services" refers to all services provided through the Platform, which may evolve over time at our discretion.

- "User" or "You" refers to any individual who uses or intends to use our services.

- "Product" denotes any product available for purchase through our Platform.

- "Vendor" signifies any entity that offers products through our Platform.

4. Changes to Terms

We may update these Terms from time to time, with or without notice. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

5. Our Services

Home Water Purifier provides a subscription-based service for smart water purifiers, including installation, maintenance, and billing based on water consumption. Additionally, our Platform features a marketplace where users can purchase purifiers directly.

6. Eligibility

To use our Platform, you must be at least 18 years old and capable of forming legally binding contracts. If you are using our services on behalf of an organization, you must have the authority to bind that organization to these Terms.

7. Account Registration

To access our services, you must create an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account. For more information, refer to our Privacy Policy.

8. License

We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal, non-commercial purposes only. You may not exploit or modify the Platform for any other purpose without our explicit authorization.

9. Fees

Fees for our services are outlined in the subscription plans available on our Platform. All fees are non-refundable except as specified in our Cancellation Policy. We reserve the right to modify our fees and subscription plans with notice.

10. Cancellation and Refunds

Cancellation and refund requests must be made in accordance with our Cancellation Policy.

11. Use of Information

Any information you provide while using our services must be lawful and not infringe on the rights of others. We use your information as outlined in our Privacy Policy and may disclose it as required by law.

12. Third-Party Services

Our Platform may contain links to third-party services. We are not responsible for the content or practices of these third parties. Use of third-party services is at your own risk, and we encourage you to review their terms and privacy policies.

13. Conduct

You agree to use our Platform in compliance with these Terms and all applicable laws. You may not engage in any activity that disrupts or interferes with our services or the experience of other users.

14. Notifications

We provide various notifications through the Platform. While we strive to ensure timely and accurate notifications, we do not guarantee their delivery or accuracy and are not liable for any issues arising from them.

15. Contact and Communication

By using our Platform, you consent to being contacted by us via email, phone, SMS, or other methods for purposes related to your account and our services. If you provide feedback or suggestions, we may use and share such information without obligation or compensation to you.

16. Rights and Obligations Relating to the Usage of the Platform

Users are prohibited from engaging in any illegal activities on the Platform, including but not limited to:

- Violating or attempting to violate the integrity or security of the Platform;

- Transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services;

- Intentionally submitting incomplete, false, or inaccurate information on the Platform;

- Making any unsolicited communications to other users;

- Using any engine, software, tool, agent, or other device or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Platform;

- Circumventing or disabling any digital rights management, usage rules, or other security features of the Platform;

- Engaging in any unlawful activities on the Platform that are prohibited by the laws of India.

The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with an electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause. We shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules, or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform.

We may disclose or transfer user-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. In accordance with applicable laws, we shall transfer sensitive personal data or information, including any information, to any other body corporate or person in India, or located in any other country, that ensures the same level of data protection adhered to by us, only if such transfer is necessary for the performance of the lawful contract between the Company or any person on its behalf and the User, or where the User has consented to the data transfer.

17. Company and User Materials

While rendering services, the Company, directly or through its representatives, may provide users with certain materials relevant to the Services, which may be in the form of audio, video, written, and oral content ("Company Materials"). Company Materials shall be the exclusive property of the Company. The User agrees and acknowledges that they shall ensure that the Company Materials are not shared with any third party without the Company’s written consent, and any breach of such nature shall cause financial and irreparable injury to the Company. The Company provides the User with a revocable, non-exclusive, non-transferable, non-sublicensable, limited license to use the Company Materials solely for personal purposes and not for any commercial use.

While availing Services, the User may submit various materials to the Company in the form of audio/video/written content ("User Materials"). The User provides the Company with an exclusive, transferable, perpetual, and irrevocable license to use the User Materials. The User agrees and acknowledges that User Materials shall not infringe any intellectual property rights of third parties and shall be responsible for any claims arising out of infringement. Additionally, all User Materials provided will be used by the Company for analytics to understand the User and the market, and the Company reserves the right to revise and enhance the Platform and the Services provided to the User.

18. Revision

We reserve the right, at any time and at our sole discretion, to change, modify, or amend the Platform (in whole, or in part) or any of its Services (in whole, or in part), in compliance with the applicable legal and regulatory framework. You agree that we will not be liable to you for any change, revision, or correction of the Platform or its Services, or any part thereof.

19. Support

The Company offers a dispatch-based support system. However, you may access support resources or communicate with our support by emailing homewaterpurifierr@gmail.com or info@homewaterpurifier.in if you require any assistance or support. The Company shall respond to every complaint within 24 hours of receipt of the complaint. Further, the Company shall make the best possible efforts to address and resolve the complaint within 15 days of receipt. Any suggestions by the Company regarding the use of the Services shall not be construed as a guarantee. The user agrees and acknowledges that the Company shall address and attempt to resolve the complaint according to the standard procedures and protocols adopted by the Company. The user’s dissatisfaction with the outcome or method of resolution shall not be considered as non-redressal of the complaint by the Company. Any suggestions by the Company regarding the use of the Service shall not be construed as a guarantee.

20. Termination

Termination/Suspension of Services

We have the right to temporarily suspend access to the whole or any part of the Services for any reason whatsoever (including but not limited to technical or operational reasons) and shall be under no liability to you in such an event. Further, we may, but shall not be obliged to, give you notice of any interruption of access to the Service. We may temporarily suspend access to the whole or any part of the Services for pre-scheduled maintenance. The intent to temporarily suspend access for pre-scheduled maintenance shall be communicated to you 48 hours in advance via email to the email ID provided by you upon creation of your Account. However, we cannot guarantee the availability of the Services and/or functionality of the Platform if you choose to access the Platform or use Services during such pre-scheduled maintenance.

Termination/Suspension of Accounts

We may terminate your use of the Platform at any time for any reason, including breach of the Terms and Conditions. We have the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise. Once temporarily suspended, indefinitely suspended, or terminated, the user may not continue to use the platform under the same account, a different account, or re-register under a new account. On termination of an account due to the reasons mentioned herein, such user shall no longer have access to data, emails, and other material kept on the platform by such user. All provisions of the TOS, which by their nature should survive termination, shall survive termination, including, without limitation, indemnity, disclaimers, and limitations of liability.

21. Disclaimer

THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY CONTENT) IS PROVIDED "AS IS" AND "AS AVAILABLE" AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED IN ANY COURSE OF PERFORMANCE OR TRADE USAGE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THE COMPANY AND SERVICE PROVIDER (INCLUDING ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, SPONSORS, AND AFFILIATES) DO NOT WARRANT THAT (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR EXPECTATIONS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.

WE DO NOT PROMISE TO STORE OR KEEP SHOWING ANY INFORMATION AND CONTENT THAT YOU’VE POSTED. THE COMPANY IS NOT A STORAGE SERVICE. YOU AGREE THAT WE HAVE NO OBLIGATION TO STORE, MAINTAIN, OR PROVIDE YOU WITH A COPY OF ANY CONTENT OR INFORMATION THAT YOU OR OTHERS PROVIDE, EXCEPT TO THE EXTENT REQUIRED IN APPLICABLE LAW AND AS NOTED IN OUR PRIVACY POLICY.

YOU (BOTH INDIVIDUAL AND ENTERPRISE) HEREBY ACKNOWLEDGE AND AGREE THAT YOU WILL ONLY PROVIDE TRUE AND CORRECT INFORMATION AND IN THE CASE OF CREATING AN ACCOUNT YOU AGREE TO AT ALL TIMES KEEP THE INFORMATION UP TO DATE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE ON ACCOUNT OF ANY INACCURACY OF INFORMATION PROVIDED BY YOU ON THIS SITE. IT IS THE RESPONSIBILITY OF THE USER TO VERIFY THE INFORMATION ON THE SITE.

THE COMPANY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY AS TO THE PRODUCT-SPECIFICS (SUCH AS LEGAL TITLE, CREDITWORTHINESS, IDENTITY, ETC) OF ITS USERS. YOU ARE ADVISED TO VERIFY THE BONA FIDES OF ANY PARTICULAR USER THAT YOU CHOOSE TO DEAL WITH ON THE PLATFORM AND USE YOUR BEST JUDGMENT IN THAT REGARD.

THE COMPANY SHALL NOT BE LIABLE IN THE EVENT THAT THERE IS ANY WILLFUL CONTAMINATION OF THE WATER AT ITS SOURCE OR IN THE USER'S PREMISES. THE COMPANY HEREBY WARRANTS THAT THE WATER PURIFIER SHALL OPERATE IN A MANNER TO ACHIEVE ITS DESIGNATED PURPOSE. THE COMPANY DISCLAIMS ALL LIABILITY WITH RESPECT TO THE WATER PURIFIER IN THE EVENT THAT THE USER OPERATES IT IN A MANNER CONTRARY TO THAT SUGGESTED/RECOMMENDED/INSTRUCTED BY THE COMPANY IN THIS TOS OR THE PURIFIER RENTAL TERMS.

22. Indemnification

You shall defend, indemnify, and hold harmless the Company, its affiliates, and each of its and its affiliates’ officers, directors, employees, contractors, suppliers, and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) your use or misuse of, or access to, the Services and Platform; or (ii) your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation, or other obligation. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in connection therewith.

23. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY (INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS, OR RESELLERS) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, (II) FOR YOUR RELIANCE ON THE SERVICES, (III) FOR ANY DAMAGES, (IV) FOR ANY MATTER BEYOND ITS OR THEIR REASONABLE CONTROL, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF THE FOREGOING DAMAGES.

24. Limitation of Liability of the Company

You further agree and confirm that the Company shall not be responsible, in any manner whatsoever, for any delay/availability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to:

- Your failure to cooperate;

- Your availability and/or unresponsiveness;

- Your failure to provide accurate and complete information;

- Your failure to provide or facilitate the submission of user materials in a timely manner;

- Any event beyond the Company’s reasonable control.

25. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India without regard to the conflict of law principles thereof. All claims, differences, and controversies arising under or in connection with or relating to the Platform or Services, the Terms, or any transactions entered into on or through the Platform or Services shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India, and you hereby consent to and accept the jurisdiction of such courts.

26. Miscellaneous

The Terms and Conditions are the entire agreement and understanding between you and the Company with respect to the Services and operation of the Platform. If any provision of the Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or excluded to the minimum extent necessary so that the Terms and Conditions will otherwise remain in full force and effect and enforceable.

The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder.

The Terms and Conditions are personal to you and are not assignable or transferable by you except with the Company’s prior written consent. The Company may assign, transfer, or delegate any of its rights and obligations hereunder without any consent.

No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions, and neither party has any authority of any kind to bind the other in any respect.

All notices under the Terms and Conditions will be in writing and will be deemed to have been properly given when delivered if personally delivered or sent by registered or certified mail, return receipt requested; when received electronically if sent by facsimile or email; or two days after being sent if sent for next-day delivery by a recognized overnight delivery service.

27. Grievance Redressal Mechanism

Any disputes or grievances with regard to content and/or comments or breaches of the Terms and Conditions shall be taken up with the designated Grievance Officer as mentioned below, via written communication or through email signed with an electronic signature:

Attention: Kailash Khandagale

Email: homewaterpurifierr@gmail.com

Email: info@homewaterpurifier.in

Address: Home Water Purifier, Shop no 13, Amardip Pratishthan, Utkarsh nagar, Near Ravi Darshan society, Hadapsar, Pune Maharashtra - 411028.

28. Contact

If you have any questions regarding the Services or operation of the Platform, please contact the Company at homewaterpurifierr@gmail.com Or info@homewaterpurifier.in. Please note that for the purpose of verification, you may be required to provide information (including, but not limited to, contact number or registered mobile number, etc.) for verification and processing your service request.

29. Referral Terms & Conditions

"Successful referral" refers to the scenario where Home Water PurifierPurifier is successfully installed in the referee's house. On each "Successful referral," the referrer will receive a guaranteed ₹500, and the referee will receive ₹200 once the 7-day trial period ends. The minimum amount for redemption is ₹500.

The amount will be credited to your Home Water Purifier wallet on the app within 3 working days. You can transfer the amount from the Home Water Purifier wallet to your Bank Account or UPI by visiting the payments section on the Home Water Purifier app. Home Water Purifier reserves the right to change or terminate the program at any given time.

We do not entertain posting your referral codes on public websites or blogs. However, referral benefits will not be credited if we find such cases. You can only refer others and not yourself. All the new amounts credited to the Home Water Purifier wallet will expire after 90 days from the date of credit starting 16th August 2024. It will be shown as debited or expired in your summary. For all referrals made on or before 16th August 2024, the amounts will be redeemable by 17th August 2024. Post 17th August 2024, these amounts will expire.

Referrals are only valid on the use of the correct Referral Code during registration or checkout. Referral benefits will not be eligible for either the referrer or the referee if the referral code is submitted after the installation of the referee's purifier. The referee must submit the referral code at the time of onboarding.